Privacy policy

1. introduction

Thank you for your interest in our website. The protection of your personal data is important to us. This privacy policy informs you about what data we collect, how we use it and what rights you are entitled to.


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2. responsible person

Responsible for data processing:

Wilfried Jensen

Bakajik 5
8730 Boyanovo Bulgaria

+49 1735961654


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3. collection and storage of personal data

a) Visiting the website

When you visit our website, the following data is automatically collected by our server:

IP address

Date and time of access

Browser type and version

Operating system


This data is technically necessary and is used to ensure the security and stability of the website.

b) Use of Stripe for payments

We use Stripe for the processing of payments. Stripe collects and processes the following data:

Name of the cardholder

Billing address

Payment information (e.g. credit card number)


Stripe is a provider based in the USA. However, the provider is certified in accordance with the EU-US Data Privacy Framework and therefore guarantees an appropriate level of data protection. Further information can be found in Stripe's privacy policy.

c) Use of the Noel chatbot

The following data may be collected when you use our chatbot Noel:

User interactions (text input)

Time stamp of use

Language settings


This data is used to provide you with a personalised and high-quality experience.


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4. processing of data for donation purposes

When you make donations via our platform, we save them:

Your selected donation organisation

The amount donated


The data will be used exclusively for processing and documenting your donation.


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5. legal bases of data processing

Your data is processed on the basis of the following legal bases:

Art. 6 para. 1 lit. b GDPR (fulfilment of contract): For the processing of payments and donations.

Art. 6 para. 1 lit. f GDPR (legitimate interest): When using technical data to ensure the functionality of the website.

Art. 6 para. 1 lit. a GDPR (consent): For interactions with the chatbot Noel.



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6. disclosure of data

a) An Stripe

Your payment data will only be passed on to Stripe for payment processing.

b) To donation organisations

Your donation data will be forwarded anonymously to the respective organisation.


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7. storage period

We only store your data for as long as is necessary to fulfil the respective purpose or as required by law.


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8. your rights

You have the right to:

Information about your stored data (Art. 15 GDPR)

Correction of incorrect data (Art. 16 GDPR)

Deletion of your data (Art. 17 GDPR), provided there are no legal obligations to the contrary

Restriction of processing (Art. 18 GDPR)

Data portability (Art. 20 GDPR)

Objection to the processing (Art. 21 GDPR)


To exercise your rights, please contact: [your contact e-mail]


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9. data security

We use technical and organisational measures to protect your data from loss, misuse and unauthorised access.


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10. regulation on repayments

Exclusion of the right of cancellation for digital content
In accordance with § 356 para. 5 BGB (German Civil Code), we would like to point out that the right of cancellation for digital content is excluded if:

1. the user has expressly consented to the commencement of the performance of the contract before the expiry of the cancellation period, and


2. the user has confirmed that he loses his right of cancellation with the start of execution.



As our chatbot Noel is a digital product that is made available immediately after purchase, refunds are excluded. With the purchase you agree to the immediate execution of the contract and the exclusion of the right of cancellation.


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11. changes to this privacy policy

We reserve the right to amend this privacy policy in order to adapt it to changes in legislation or technical changes.


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If you have any further questions about data protection, please contact us at:
impresum@holokardio.info